PetNimbus ("we," "our," or "us"), operated by GoodShift Private Limited (CIN: U63122BR2026PTC081407), is
committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard
your information when you use our mobile application (the "App") and services.
By accessing or using PetNimbus, you consent to the data practices described in this policy.
1. Introduction
Welcome to PetNimbus, operated by GOODSHIFT Private Limited. We are committed to protecting your privacy and
the privacy of your pets.
- Company: GOODSHIFT Private Limited
- Jurisdiction: India
- Compliance: IT Act 2000, IT Rules 2011, Personal Data Protection Bill
2. Information We Collect
Personal Information
- Account information (name, email, phone number)
- Profile information (bio, location, date of birth)
- Identity verification documents (for verification feature)
Pet Information
- Pet profiles (name, species, breed, age, gender, weight)
- Pet photos (up to 10 photos per pet)
- Health records (vaccination history, medical certificates)
- Behavior information (temperament, training status)
Usage & Device Data
- Swipe history, match data, and chat messages
- Device model, OS version, and unique identifiers
- Precise GPS coordinates (only when using location features)
3. How We Use Your Information
Primary Purposes:
- Matching service - find compatible pets for mating or adoption
- Enable chat between matched users
- Verify identities and prevent fraud
- Personalize recommendations and provide customer support
4. Information Sharing
With Other Users: Public profile info is visible. Contact info is shared only after a mutual
match.
Third-Party Service Providers:
- AWS (Cloud storage)
- Razorpay (Payment processing - PCI DSS compliant)
- SendGrid & Firebase (Communications)
- OpenAI (AI-powered features with anonymized data)
We will NEVER sell your personal information or share data for advertising without consent.
5. Data Security
- Encryption of data in transit (HTTPS/TLS) and at rest.
- Secure storage in AWS S3 with access controls.
- JWT tokens with bcrypt password hashing.
- Your Responsibility: Keep your phone number and OTP secure. Don't share sensitive info in
chats.
6. Your Rights
Under IT Act 2000 & PDPB, you have the right to:
- Access & Correction: Request a copy or update your data.
- Deletion: Request account and data deletion.
- Withdraw Consent: Opt-out of marketing communications.
To exercise your rights: Email privacy@petnimbus.com
7. Data Retention
- Active Users: Data retained while account is active.
- Inactive Users: Account remains active even after 30 days of inactivity, though old period
data (expired super likes) may be cleaned up.
- Account Deactivation: 30-day grace period before permanent deletion. After 30 days, all
data is permanently deleted.
- Legal Retention: Transaction records are kept for 7 years (Income Tax Act).
8. Children's Privacy
PetNimbus is NOT intended for users under 18 years of age. We do not knowingly collect information from minors.
9. International Data Transfers
Your data is primarily stored in India. If transferred internationally (e.g., to AWS regions), we ensure
adequate safeguards per Indian data protection laws.
10. Cookies & Tracking
We use essential cookies for authentication and security, and analytics (Firebase) to understand app usage. You
can disable non-essential tracking in app settings.
11. Changes to Privacy Policy
Material changes will be notified through in-app notifications or email. Continued use after changes indicates
acceptance.
12. Contact Us
GOODSHIFT Private Limited - PetNimbus Team