PetNimbus ("we," "our," or "us"), operated by GoodShift Private Limited (CIN: U63122BR2026PTC081407), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and services.
By accessing or using PetNimbus, you consent to the data practices described in this policy
We collect information that identifies you personally and data regarding the pets you register on our platform
A. Personal Information
When you register or interact with the App, we may collect:
● Identity Data: Full name, profile photograph.
● Contact Data: Mobile number (verified via OTP), email address, and mailing address (city, state, country, pincode).
● Identity Verification: Government-issued ID details (e.g., Aadhaar, PAN, Voter ID, Driving License) where required for trust and safety validations. We use OCR technology to extract this data securely.
B. Pet Information
To facilitate adoption, mating, and health tracking services, we collect:
● Pet Details: Name, species, breed, gender, age, weight, allergies, disabilities.
● Health Records: Vaccination books, medical records, and health certificates (uploaded by you).
● Photos: Images of your pets uploaded to listings or health profiles.
C. Technical & Usage Data
We automatically collect certain information when you use the App:
● Device Information: Device ID, model, operating system (Android/iOS), app version, and unique device identifiers (e.g., Device Token for notifications).
● Location Data: Precise GPS location (latitude/longitude) to show nearby vets, pet listings, or services. You can disable this via device settings, but some features (e.g., "Find Match Nearby") may not function.
● Usage Logs: Features used (e.g., swipes, chats), time spent, and interaction history.
D. Payment Information
We do not store your complete credit/debit card numbers. All payments are processed by our third-party payment gateway, Razorpay. We only retain transaction identifiers (Order ID, Payment ID) and subscription status to manage your access to premium features.
We use the collected data for the following purposes:
● Service Provision: To create your account, manage pet profiles, facilitate adoptions/matings, and generate nutrition plans.
● Safety & Verification: To verify ownership of pets (via medical records) and prevent fraudulent listings or animal abuse.
● Transactions: To process subscriptions, nutrition token purchases, and other payments.
● Communication: To send One-Time Passwords (OTP), appointment reminders, subscription updates, and response notifications (via SMS, Email, or Push Notifications).
● AI Services: To analyze pet health data and generate AI-driven nutrition plans or advice.
● Legal Compliance: To comply with applicable laws and assist law enforcement if necessary.
We may share your information with:
● Service Providers: Third-party vendors who perform services on our behalf, including:
○ AWS (Amazon Web Services): Cloud storage for images and documents.
○ Razorpay: Payment processing.
○ Firebase/Google Cloud: Authentication, analytics, notification delivery, and Google Cloud Vision for automated image moderation.
○ AI Providers (e.g., OpenAI): To generate content such as nutrition plans (data is anonymized where possible).
● Other Users:
○ Public Listings: Pet names, photos, and basic details are visible to other users in Adoption/Mating listings.
○ Contact Details: Your contact information is not shared publicly unless you explicitly consent (e.g., confirming a match/adoption transfer).
● Legal Requirements: If required by law, court order, or government regulation.
● We use SMS-based OTP for secure login and phone number verification.
● We implement industry-standard security measures (encryption, secure servers) to protect your data. However, no mobile transmission is 100% secure, and we cannot guarantee absolute security.
Depending on your jurisdiction, you may have the right to:
● Access/Update: View and edit your profile and pet data directly within the App.
● Delete Account: Request deletion of your account and associated data via the "Settings" menu or by contacting support.
○ Note: Some transaction data may be retained for tax/legal purposes.
● Withdraw Consent: Disable location services or camera permissions via device settings.
PetNimbus is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information.
The App may contain links to third-party services (e.g., Vet clinics, Groomers listed in the directory). We are not responsible for the privacy practices or content of these third-party entities
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Effective Date."
If you have questions about this Privacy Policy, please contact us at:
GoodShift Private Limited
● Address: 302, BLOCK-C, MOTI BHAVAN, NEAR RBI ROAD, SALIMPUR, Patna Collectoriate, Phulwari, Patna - 800001, Bihar
● Email: support@petnimbus.com
