Thank you for choosing PetNimbus. We strive to provide the best digital experience for you and your pets.
PetNimbus primarily offers digital services, including but not limited to:
● Premium Membership Subscriptions (Monthly/Yearly)
● AI Nutrition Plans
● Profile Boosts & Super Likes
● Reveal Tokens
A. Non-Refundable Nature
Due to the digital nature of these services, all purchases are generally non-refundable once the service has been activated or the digital content (e.g., Nutrition Plan) has been delivered/generated.
● Consumable Items: Reveal Tokens, Boosts, and Super Likes are considered "consumed" immediately upon use. Unused balances are non-refundable.
B. Cancellations
● Subscriptions: You may cancel your subscription renewal at any time through the App Settings or Google Play/App Store subscription management.
● Non-Recurring: All subscriptions are one-time payments for the selected duration (e.g., 30 days or 365 days).
○ No Auto-Renewal: We do NOT automatically deduct money from your account. You must manually renew your plan when it expires.
○ Cancellation: Since there is no auto-renewal, there is no need to "cancel" a billing cycle. Your access simply expires at the end of the term.
We generally do not offer refunds for any digital services (including Boosts, Subscriptions, or Plans). The ONLY exception we consider is:
● Technical Error (Double Deduction): If a payment amount was deducted twice for the exact same transaction ID due to a technical glitch.
Note: Service failures or bugs (e.g., a boost not appearing immediately) will be resolved by our technical team but do not qualify for a monetary refund.
If you experienced a double deduction as described above, please follow this strict process:
● 1. Contact us at support@petnimbus.com with the subject line "Double Deduction Claim".
● 2. Submit Proof: You MUST attach the official bank transaction screenshot or statement showing both deductions.
● 3. Verification: We will verify the transaction with our payment partner (Razorpay).
● 4. Resolution: If verified, the duplicate amount will be refunded to the original payment method within 5-7 business days
GoodShift Private Limited
Patna, Bihar, India
