These Partner Terms & Conditions ("Partner Terms") form a legally binding agreement between GOODSHIFT
Private Limited (CIN: U63122BR2026PTC081407), operating the PetNimbus platform ("PetNimbus", "we", "us"), and
the business entity registering as a partner on the PetNimbus Business portal ("Business", "Partner", "you").
By completing registration, clicking "I agree" on the registration form, or by listing any service on the
PetNimbus platform, you acknowledge that you have read, understood, and agreed to be bound by these Partner
Terms. These Partner Terms should be read together with the PetNimbus
Business Privacy Policy, the consumer-facing
Terms & Conditions,
Privacy Policy,
Refund & Cancellation Policy, and
Disclaimer.
1. Definitions
- Partner / Business: The registered legal entity (private limited company, LLP,
partnership firm, proprietorship, NGO, or society) or individual professional (licensed veterinarian,
groomer, trainer, walker) that has signed up on the PetNimbus Business portal.
- Platform: The PetNimbus consumer mobile application, the PetNimbus Business web portal and
dashboard, the PetNimbus website, and all supporting APIs and back-end services operated by GOODSHIFT Private
Limited.
- Customer: An individual using the PetNimbus consumer app who books a service with the
Business.
- Booking / Appointment: A service reservation created by a Customer for a Business service
(vet consultation, grooming, daycare, boarding, walk, training, NGO inquiry, etc.).
- Service Price: The full price of the Business service as listed on the Platform and
displayed to the Customer at the time of booking.
- Commission: The percentage of the Service Price retained by PetNimbus as the marketplace
fee, calculated as
Service Price × Commission Rate.
- Commission Rate: The percentage applicable to the Business based on its Partnership Track
(see Section 3): 8% (Certified), 10% (Preferred), 15% (Standard), or 0% (NGO / Shelter).
- Platform Fee: A fixed fee charged to the Customer at booking — ₹49 for
FREE/BASIC Customers, ₹0 for PREMIUM Customers, and ₹0 for NGO/Shelter bookings.
- Deposit: The amount paid online by the Customer via Razorpay at booking, computed as
Commission + Platform Fee + 18% GST on PetNimbus's share.
- Clinic Balance: The remainder of the Service Price that the Customer pays directly to the
Business at the Business premises at the time of service, computed as
Service Price − Commission.
- GST: Goods and Services Tax as prescribed under the Central Goods and Services Tax Act,
2017, applicable rate 18% on the PetNimbus-collected share.
- KYC Documents: Identity, address, business registration, tax, and banking documents
submitted by the Business for verification purposes (see Section 2).
- Partnership Track: The commission tier assigned to the Business —
PETNIMBUS_CERTIFIED, PREFERRED, STANDARD, or ZERO (for NGO / Shelter accounts).
- DPDP Act: The Digital Personal Data Protection Act, 2023 of India.
2. Eligibility & KYC Verification
To register as a PetNimbus Partner, the Business must:
- Be a legally registered entity in India (private limited company, LLP, partnership, proprietorship, NGO,
society, or individually licensed professional).
- Have the legal authority, licences, and registrations required to provide the services being listed (for
example, Veterinary Council of India registration for vet clinics, FSSAI for pet cafes or boarding providers
serving food, Shops & Establishment Act registration where applicable).
- Designate one authorised signatory who represents and legally binds the Business to these Partner Terms.
- Submit and maintain accurate KYC Documents throughout the partnership.
Required KYC Documents
- Mandatory for all Partners: PAN (business or individual), Aadhaar of the authorised
signatory, cancelled cheque or passbook page showing the business bank account name and IFSC, business
address proof.
- Mandatory if registered: GSTIN certificate (if annual turnover exceeds the GST threshold
or if the Business is voluntarily registered).
- Business-type specific:
- Veterinary clinics — Veterinary Council of India (VCI) or State Veterinary Council registration
certificate.
- Pet cafes, boarding kennels, and pet daycares serving food — FSSAI food business licence.
- Dog walkers, trainers — certification from a recognised body (optional but preferred for
Preferred / Certified tracks).
- NGO / Animal Shelter — Societies Registration Act / Section 8 Company registration + 12A / 80G
certificates (for tax-exempt donations).
- Retail / product sellers — Trade Licence or Shop & Establishment Act registration.
Verification & Approval
- All KYC Documents are reviewed by the PetNimbus compliance team before the Business listing goes live.
- PetNimbus may request additional documents, on-site verification (mandatory for PETNIMBUS_CERTIFIED), or
reference checks at its discretion.
- Approval typically completes within 5–10 business days of receipt of all documents. PetNimbus does not
guarantee approval; listing is at PetNimbus's sole discretion.
- Submission of forged, tampered, or misrepresented documents will result in immediate rejection, permanent
ban from the platform, forfeiture of any pending commission, and referral to law enforcement under the
Indian Penal Code Sections 420 (cheating), 465 (forgery), and 468 (forgery for purpose of cheating), as well
as the IT Act 2000 Section 66D.
3. Partnership Tracks & Commission Rates
PetNimbus operates four commission tiers. The applicable Commission Rate is assigned to the Business account
and applied automatically at the time each Appointment is created. The rates and tracks are:
- PETNIMBUS_CERTIFIED — 8% Commission. Invitation-only. Requires passing an on-site
audit of facilities, hygiene, licences, staff qualifications, and past service history. Includes premium
profile placement, verified badge, priority support, and (under the future payout model described in
Section 5) weekly settlement cadence. PetNimbus reserves the sole discretion to grant, deny, or revoke
Certified status.
- PREFERRED — 10% Commission. Performance-based upgrade from Standard. Indicative
criteria: minimum 50 completed bookings, average customer rating ≥4.5 stars, zero verified complaints in
the preceding 90 days, and complete profile information. PetNimbus may revise these criteria from time to
time without prior notice.
- STANDARD — 15% Commission. The default track for all newly approved Business
partners. Standard partners receive all core platform features, bookings, and basic profile listing.
- ZERO (NGO / Shelter) — 0% Commission. Applied automatically to verified NGO and
animal shelter accounts on donation-related and rescue-related bookings. PetNimbus does not retain any
portion of NGO donations or rescue enquiry bookings.
Commission Rate is calculated on the Service Price (excluding any Platform Fee or GST). Platform Fee is
charged separately to the Customer and retained by PetNimbus. GST at 18% is applied on the PetNimbus-collected
share (Commission + Platform Fee) as required under the CGST Act 2017.
4. Current Payment Flow — Mandatory Disclosure
Current Model — Effective Until Further Notice
PetNimbus is currently operating a deposit-only payment model. Please read this section
carefully before accepting these Partner Terms.
- What the Customer pays PetNimbus online (via Razorpay):
Commission + Platform Fee + 18% GST on PetNimbus's share. This is the "Deposit" shown to the
Customer at checkout.
- What the Customer pays the Business directly at the clinic:
Service Price − Commission ("Clinic Balance"). The Business collects this amount in
cash, UPI, or card at its own point-of-sale. PetNimbus does not route this money.
- PetNimbus does NOT currently transfer any money to Business bank accounts. Because the
Business receives the Clinic Balance directly from the Customer, and PetNimbus keeps only its commission
and platform fee from the online deposit, no net transfer is required between PetNimbus and the Business
under the current model.
- BusinessPayout dashboard entries shown in the PetNimbus Business portal under the
current model are accounting records of commission reconciliation only. A "PENDING"
status on a BusinessPayout record does NOT mean PetNimbus owes the Business a bank transfer today; it
reflects the commission accounting for that period.
- Responsibility for Clinic Balance collection: The Business is solely responsible for
collecting the Clinic Balance from the Customer at the time of service. PetNimbus bears no liability
whatsoever for unpaid Clinic Balances, disputes about the Clinic Balance, or failures of the Business's
own point-of-sale system.
- Invoice / receipt obligation: The Business must issue its own invoice or receipt to
the Customer for the full Service Price (online Deposit share + Clinic Balance share) in compliance with
the CGST / SGST / IGST Acts 2017.
By accepting these Partner Terms you explicitly acknowledge and agree to this current payment model and
confirm that you do not have any expectation of receiving a bank transfer from PetNimbus under the current
model.
5. Future Payment Flow — Advance Notice
PetNimbus intends to migrate, at a future date, to a full-online-payment model in which the
Customer pays the entire Service Price + applicable taxes online at the time of booking, and PetNimbus settles
the Business's net share to the Business bank account on a scheduled cadence.
- Advance notice: Business will be notified at least 30 days in advance of the migration
date via email, in-dashboard banner, and push notification.
- Re-acceptance required: Before the future payment model activates for the Business
account, the Business must re-accept the updated Partner Terms covering the new settlement mechanics.
Failure to re-accept will result in the Business being placed in a read-only state until acceptance.
- Indicative settlement cadence (subject to change with notice):
- PETNIMBUS_CERTIFIED — Weekly, every Monday 09:00 IST, for bookings completed in the previous
calendar week.
- PREFERRED — Bi-weekly, for bookings completed in the previous two calendar weeks.
- STANDARD — Bi-weekly, for bookings completed in the previous two calendar weeks.
- NGO / Shelter — Full donation amount transferred to the NGO bank account on the published
cadence (0% commission).
- Future model settlement formula (indicative, subject to change in the updated Partner Terms):
Service Price − Commission − Applicable TDS − Reversed or Refunded Amounts.
- No retroactive application: The future payment model will apply only to bookings created
on or after the activation date. All bookings created before the activation date continue to operate under
the Current Payment Flow described in Section 4.
6. GST, TDS, and Tax Compliance
- Business GST obligations: The Business is solely responsible for charging, collecting,
and depositing applicable GST on the Service Price with the GSTN, and for issuing tax-compliant invoices to
the Customer for the full Service Price.
- PetNimbus GST on commission: PetNimbus issues a separate tax invoice to the Business for
its Commission + Platform Fee with 18% CGST/SGST (for intra-state) or 18% IGST (for inter-state) as
applicable. The Business may claim input tax credit on these amounts subject to eligibility under the CGST
Act 2017.
- Reverse Charge Mechanism (RCM): Where the Business is unregistered under GST and
PetNimbus is required to discharge GST under RCM pursuant to Section 9(5) of the CGST Act 2017 and related
notifications (including the Electronic Commerce Operator provisions), PetNimbus will comply accordingly
and recover the same from the Commission retained. The Business confirms its GST registration status at
onboarding and is responsible for notifying PetNimbus immediately of any change.
- TDS under Income Tax Act Section 194-O / 194C: Once the future online payout model
activates (see Section 5), PetNimbus will deduct Tax Deducted at Source at the rate then applicable (as of
the date of these Partner Terms, 1% under Section 194-O for e-commerce operators facilitating supply of
services) on payouts exceeding the annual threshold prescribed by law (₹5,00,000 as of the date of
these Partner Terms), or at such rates and thresholds as may be revised by the Income Tax Department. TDS
certificates (Form 26Q / 26AS reflections) will be issued quarterly. Because no payout is being
made to the Business under the current model (Section 4), no TDS is being deducted today.
- PAN / GSTIN accuracy: The Business is responsible for keeping its PAN and GSTIN on the
Business dashboard accurate and up-to-date. Higher TDS under Section 206AA or Section 206AB may apply to
Businesses that fail to provide a valid PAN or that are non-filers as defined by the Income Tax Department.
7. Service Commitments & Standards
By accepting an Appointment on the Platform, the Business agrees to:
- Honour all Appointments marked CONFIRMED, subject to the cancellation and reschedule rules in Section 8.
- Accept or reject pending Appointment requests within 2 hours of receipt, and within 30 minutes for
same-day bookings.
- Keep Appointment status updated in the Business dashboard in real time (CONFIRMED, STARTED, COMPLETED,
CANCELLED, NO_SHOW).
- Maintain an average Customer rating of at least 4.0 stars over any rolling 90-day period. Businesses
falling below this threshold may be subject to review, temporary suspension, downgrade from
PREFERRED/CERTIFIED to STANDARD, or delisting at PetNimbus's discretion.
- Respond to Customer support chats and in-app queries within 4 business hours.
- Deliver services with the duty of care and skill reasonably expected of a licensed pet-service provider
in India.
- Veterinary clinics must comply with the Veterinary Council of India code of ethics, the
Drugs and Cosmetics Act 1940, and WSAVA vaccination guidelines where applicable.
- Pet cafes and boarding must comply with the Food Safety and Standards Act 2006 (FSSAI)
and applicable animal welfare norms under the Prevention of Cruelty to Animals Act 1960.
- Maintain valid insurance where required by law and operate with properly licensed staff at all times.
8. Cancellation, No-Show & Refund Rules
These rules mirror the consumer-facing
Refund & Cancellation Policy and govern how commission
and deposits are treated under each cancellation scenario.
8.1 Customer-Initiated Cancellation — 24 Hours or More Before Appointment
- Full Deposit is auto-refunded to the Customer via Razorpay.
- Business receives no Commission on the cancelled booking.
- Platform Fee is refunded to the Customer.
- Slot is released for rebooking.
8.2 Customer-Initiated Cancellation — Less Than 24 Hours Before Appointment
- Deposit is forfeited by the Customer. No refund is issued.
- Forfeited Deposit is retained by PetNimbus (Commission + Platform Fee components) to compensate PetNimbus
and the Business for the reserved slot and short-notice loss.
- Business does NOT receive a share of the forfeited Deposit under the current payment
model, because no bank transfer to the Business is being processed today. Under the future payment model
(Section 5), the Commission component of the forfeited Deposit will accrue to the Business net payout.
- Business should not rebook the same slot with another Customer on the false pretence that the original
Customer cancelled; such abuse may trigger investigation and penalty.
8.3 Business-Initiated Cancellation
- Full Deposit is always refunded to the Customer regardless of timing.
- Customer is notified via push notification and email.
- Repeated Business-initiated cancellations (more than 5 per calendar month, or an abnormally high
cancellation rate versus comparable Businesses) may trigger review, downgrade from
PETNIMBUS_CERTIFIED/PREFERRED to STANDARD, temporary suspension, or permanent delisting.
8.4 Rescheduling
- Customer may reschedule a CONFIRMED appointment free of charge up to 24 hours before the scheduled slot.
Existing Deposit carries forward to the new slot. No payment or refund is triggered.
- Business may propose rescheduling through the dashboard. Customer acceptance is required.
8.5 NO_SHOW — Customer
- If the Customer fails to arrive for a CONFIRMED appointment without cancelling, the Business may mark the
Appointment NO_SHOW via the dashboard.
- Deposit is forfeited (same treatment as 8.2).
- NO_SHOW marking is a legally consequential action. The Business must mark NO_SHOW only
when the Customer genuinely failed to arrive. Abuse of NO_SHOW (false marking to retain Commission or
re-book the slot) is treated as fraud, will result in reversal of all related Commissions, permanent
delisting, legal action under IPC Section 420, and reporting to the Payments Council of India.
8.6 NO_SHOW — Business
- If the Business fails to deliver the service at the CONFIRMED time without prior notice, the Customer
receives a full Deposit refund and may file a complaint via the PetNimbus support chat.
- Repeated Business NO_SHOW incidents may trigger suspension and delisting.
8.7 Boarding Extensions
- If a Customer requests an extension to an ongoing boarding stay, the extension fee is agreed directly
between the Customer and the Business and billed off-platform. PetNimbus does not process,
mediate, or bear any liability for boarding extension charges.
- The original booking's refund terms do not apply to the extension.
9. Content, Image Moderation & Listing Accuracy
- All images uploaded by the Business (profile photo, clinic photos, service photos, staff photos, food
menus for pet cafes, before/after grooming photos) are automatically scanned by Google Cloud Vision API for
safety, sensitive content, and compliance with platform guidelines.
- Prohibited content: images of unrelated persons, stock photos of another business, misleading before/
after shots, counterfeit brand marks, unlicensed certificates, graphic medical imagery, or any content
violating the IT Rules 2021 Rule 3(1)(b).
- The Business is solely liable for the accuracy of all business information, pricing, service
descriptions, working hours, and contact details displayed on the profile.
- Material misrepresentation of qualifications, credentials, or services (e.g., claiming VCI registration
without being registered) is grounds for immediate termination and referral to the appropriate regulator.
10. Customer Data Handling — Business as Data Processor
Under the DPDP Act 2023, PetNimbus is the Data Fiduciary for Customer personal data. When the Business
receives Customer data through the Platform to fulfil an Appointment, the Business acts as a Data Processor
on PetNimbus's behalf.
- Data released to the Business before Appointment start: Customer first name, masked
phone number (last 4 digits visible), pet name, pet profile (species, breed, age, vaccination status, any
relevant health notes), intake form responses, booking ID, booking date and time.
- Data released on the day of the Appointment: Full Customer phone number (for last-mile
contact), precise address or pickup location (for walker / home-visit services only).
- The Business MUST NOT:
- Export, download, or retain Customer contact information for any purpose other than completing the
Appointment.
- Contact the Customer outside the PetNimbus chat for marketing, promotions, discount offers, or
upselling.
- Share, sell, rent, or otherwise transfer Customer data to any third party.
- Retain Customer data after the Appointment is COMPLETED, except for the minimum required by law
(tax invoice, medical record for vets).
- Process biometric data, financial data, or children's data of the Customer without explicit and
separately documented consent.
- Breach notification: The Business must notify PetNimbus at
grievance@petnimbus.com within 24 hours of discovering any
actual or suspected personal-data breach involving Customer data obtained through the Platform. Delayed
notification is itself a breach of the DPDP Act 2023 and of these Partner Terms.
- Liability: Personal-data breaches attributable to the Business's systems, processes,
or staff conduct are the sole liability of the Business under DPDP Act 2023 Section 8(5)
and (6). The Business shall indemnify PetNimbus in full for any penalties, fines, compensation, or costs
resulting from a Business-side breach.
11. Intellectual Property
- Business-owned content: The Business retains ownership of its logo, clinic photos,
service descriptions, staff photos, menu descriptions, and any other content the Business uploads to the
Platform. The Business grants PetNimbus a worldwide, non-exclusive, royalty-free, sub-licensable licence
to host, reproduce, reformat, resize, and display such content on the Platform (mobile app, website,
dashboard, marketing communications, social media channels of PetNimbus where the Business is tagged or
featured) for the duration of the partnership and for up to 12 months after termination for archival and
legal-compliance purposes.
- PetNimbus-owned property: PetNimbus, GoodShift, the PetNimbus logo, the app and portal
user interface, the code, the algorithms, the Smart Pet Match scoring system, the trust scoring system,
the AI Nutrition Plan engine, the vaccination roadmap logic, and all other content not uploaded by the
Business remain the sole intellectual property of GOODSHIFT Private Limited. The Business shall not copy,
reverse-engineer, reproduce, scrape, or attempt to reconstruct any part of the Platform.
- Brand usage: The Business may display the "PetNimbus Partner" badge on its own marketing
materials subject to PetNimbus's brand guidelines (available on request). Use of the PetNimbus name or
logo in any manner that suggests ownership, employment, or an exclusive relationship is prohibited.
12. Dispute Resolution
Disputes arising out of or in connection with these Partner Terms shall be resolved in the following
sequence:
- Step 1 — Direct resolution: Customer and Business shall attempt to resolve the
dispute directly through the PetNimbus in-app chat within 7 calendar days of the incident.
- Step 2 — PetNimbus mediation: If Step 1 fails, either party may escalate to
PetNimbus by writing to grievance@petnimbus.com. PetNimbus
shall acknowledge the grievance within 24 hours and endeavour to mediate a resolution within 15 calendar
days per IT Rules 2021 Rule 3(2).
- Step 3 — Arbitration: Any dispute not resolved through mediation shall be
referred to arbitration under the Arbitration and Conciliation Act 1996 and amendments thereto. The
arbitration shall be conducted by a sole arbitrator appointed by PetNimbus in consultation with the
Business, seated at Patna, Bihar, in the English language, and the arbitral award shall be final and
binding on both parties.
- Step 4 — Exclusive jurisdiction: Subject to the arbitration clause above, the
courts at Patna, Bihar shall have exclusive jurisdiction over any matter arising from or relating to these
Partner Terms.
13. Term & Termination
- Term: These Partner Terms commence on the date the Business accepts them and continue
indefinitely until terminated by either party in accordance with this section.
- Termination for convenience: Either party may terminate this partnership by giving 30
days' prior written notice (email to the registered address / dashboard notification) to the other party.
During the 30-day notice period, all CONFIRMED Appointments must be honoured.
- Immediate termination by PetNimbus: PetNimbus may terminate this partnership with
immediate effect, without notice, in any of the following events:
- Fraud, forgery, or submission of false KYC Documents.
- Material misrepresentation of services, pricing, or credentials.
- Abuse of the NO_SHOW feature or other commission-fraud attempts.
- Repeated verified Customer complaints (3 or more in any 30-day period).
- Customer-data misuse, export, or unauthorised contact.
- Lapse, cancellation, or suspension of any licence, registration, or certification required for the
Business's services.
- Conviction or charge-sheet filing against the Business or its authorised signatory for any cognisable
offence.
- Initiation of insolvency, winding-up, or liquidation proceedings.
- Filing a chargeback (as opposed to contacting PetNimbus support first) or abusive dispute with
Razorpay.
- Any breach of these Partner Terms that is not cured within 7 days of written notice, where curable.
- Effect of termination: Upon termination:
- Business profile and listings are removed from the Platform within 24 hours.
- All CONFIRMED Appointments are either honoured (at Business discretion within 24 hours) or
auto-cancelled and refunded to the affected Customers.
- Pending commission for legitimate completed Appointments is reconciled in the final statement;
legitimately earned commissions are not clawed back solely on account of termination.
- KYC Documents are retained for 7 years as required by the Income Tax Act, the Companies Act, and
the Prevention of Money Laundering Act 2002. See the
Business Privacy Policy for details.
14. Representations, Warranties & Indemnification
14.1 Business Representations & Warranties
The Business represents and warrants that:
- It has full legal authority and capacity to enter into these Partner Terms.
- All KYC Documents submitted are true, complete, and authentic.
- It holds all licences, registrations, and certifications required to lawfully deliver the services
listed on the Platform.
- It will comply with all applicable laws, including the Prevention of Cruelty to Animals Act 1960, the
Consumer Protection Act 2019, the DPDP Act 2023, the CGST/SGST/IGST Acts 2017, and the Income Tax Act
1961.
- It will not use the Platform for any unlawful, misleading, malicious, or discriminatory purpose.
14.2 Business Indemnification of PetNimbus
The Business shall defend, indemnify, and hold harmless GOODSHIFT Private Limited, its directors, officers,
employees, affiliates, and agents from and against any and all claims, losses, damages, penalties, fines,
costs, and expenses (including reasonable legal fees) arising out of or relating to:
- Service-quality defects, negligence, or failure of care in the delivery of any service.
- Injury, harm, illness, or death caused to a pet, a Customer, or any third party during a service
rendered by the Business.
- Unlicensed, unauthorised, or prohibited practice.
- Tax, GST, TDS, or any other compliance failure by the Business.
- Any breach of these Partner Terms, including misuse or unauthorised disclosure of Customer data.
- Infringement of third-party intellectual property rights by content uploaded by the Business.
14.3 PetNimbus Indemnification of Business
PetNimbus shall defend, indemnify, and hold harmless the Business from and against claims arising directly
from:
- Wilful misconduct or gross negligence by PetNimbus in the operation of the Platform.
- Proven bugs in PetNimbus's own systems that demonstrably cause financial loss to the Business in a
manner not otherwise disclaimed under these Partner Terms.
- Wrongful termination of the partnership without the 30-day notice required by Section 13 (except in the
case of immediate-termination grounds).
15. Force Majeure
Neither party shall be liable for any failure or delay in performance under these Partner Terms to the
extent such failure or delay is caused by events beyond the reasonable control of the affected party,
including but not limited to: acts of God, natural disasters (earthquakes, floods, cyclones), pandemics
or epidemics, government orders, lockdowns, curfews, war, civil unrest, terrorism, strikes, labour
disputes, internet or telecommunications outages, failures of upstream service providers (AWS, Razorpay,
Firebase, 2Factor.in), power grid failures, or any other cause that is not reasonably foreseeable and
avoidable. The affected party shall notify the other party promptly of the force majeure event and shall
resume performance as soon as reasonably practicable after the event concludes.
16. Limitation of Liability
- To the maximum extent permitted by applicable law, PetNimbus's aggregate liability to any single
Business in any rolling 12-month period is capped at the greater of (a) the total Commission paid by that
Business to PetNimbus during that 12-month period and (b) ₹10,000.
- In no event shall PetNimbus be liable for any indirect, incidental, consequential, special, punitive,
or exemplary damages, including loss of profits, loss of goodwill, loss of business opportunity, or loss
of data, arising out of or in connection with these Partner Terms.
- No SLA / uptime guarantee: PetNimbus provides the Platform on a best-effort basis. No
service-level agreement or uptime guarantee is offered. Planned maintenance windows are communicated in
advance where practicable; unplanned downtime is addressed as quickly as reasonably possible.
17. Changes to These Partner Terms
- PetNimbus may update these Partner Terms from time to time to reflect changes in law, platform
functionality, or business operations.
- Material changes (including commission rate changes, activation of the future payout model, change of
governing law, or change to termination rights) will be notified to the Business at least 15 calendar
days in advance via email and in-dashboard banner.
- Continued use of the Platform (including accepting or completing any Appointment) on or after the
effective date of an updated Partner Terms constitutes acceptance of the update.
- The Business may terminate the partnership under Section 13 if it does not wish to accept a material
update.
18. Grievance Officer
In accordance with the Information Technology Act 2000, the Information Technology (Intermediary
Guidelines and Digital Media Ethics Code) Rules 2021, the Consumer Protection Act 2019, and the DPDP Act
2023, PetNimbus has designated a Grievance Officer for the Business portal:
- Name: Grievance Officer, GOODSHIFT Private Limited
- Email:
grievance@petnimbus.com
- Postal Address: 302, BLOCK-C, MOTI BHAVAN, NEAR RBI ROAD, SALIMPUR, Patna Collectoriate,
Phulwari, Patna – 800001, Bihar, India
- Acknowledgment SLA: Within 24 hours of receipt of the grievance.
- Resolution SLA: Best effort within 15 calendar days of receipt per IT Rules 2021 Rule
3(2) and CPA 2019 Section 2(11).
19. Governing Law
These Partner Terms are governed by and construed in accordance with the laws of India, without regard to
any conflict-of-laws principles. Subject to the dispute-resolution procedure in Section 12, the courts at
Patna, Bihar shall have exclusive jurisdiction.
20. Contact Us
GOODSHIFT Private Limited — PetNimbus Partner Team
By accepting these Partner Terms, the Business confirms that it has read, understood, and agreed to every
section above and, in particular, to the current-model payment disclosure in Section 4.